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Complaints against registered Allied Health Professionals

Information on grounds for complaints, the requirement for making a complaint and the process that follows upon receiving a complaint.

Last updated 7 April 2025

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Important information prior to submitting a complaint
Submitting a complaint

Important information prior to submitting a complaint

The functions of the Allied Health Professions Council (“AHPC”) include regulating the professional standards for practice, conduct and ethics of registered Allied Health Professionals (AHPs) in Singapore. 

One of the AHPC’s roles is to administer the disciplinary process when complaints are made against AHPs. Under the Allied Health Professions Act, complaints can be made about: 

  • the conduct of a registered AHP in his professional capacity or his improper act or conduct which brings disrepute to his profession;

  • the professional services provided by a registered AHP not being of the quality which is reasonable to expect of him; or

  • the physical or mental fitness of a registered AHP to practise. 

If you wish to make a complaint to the AHPC about a registered AHP, you can submit a written complaint, supported by a Statutory Declaration. 

Submitting a complaint

1. You wish to lodge a complaint against a registered Allied Health Professional (AHP)

It is important that you understand the role of the AHPC in the disciplinary process:

  • Is AHPC the right place for you to lodge your complaint?

  • Should you try to resolve the matter with the AHP and/or healthcare institution concerned first?

  • Can an order be made for the AHP to reduce a bill or give an explanation about what happened in a procedure?

  • What are other avenues available that you can consider to file a claim or complaint?

  • How does the AHPC handle a complaint?

  • What can you expect from the complaint?

(Information on the role of the AHPC in handling complaints and instructions on submitting a complaint [PDF, 229 KB])

2. Prepare a type-written Letter of Complaint in English (“Letter”)

The Letter must state the full name of the AHP(s) and the allegations against the AHP(s), including any relevant detail, and include copies of all documents to support your complaint.  You may refer to the Sample Letter [PDF, 112 KB].

3. Statutory Declaration

Under the Allied Health Professions Act (AHPA), you must submit a written complaint accompanied by a Statutory Declaration (SD). You can search for a Commissioner for Oath (CO) from the Singapore Academy of Law’s website. You can print out a copy of the Statutory Declaration form [PDF, 32 KB].

4. Submitting your complaint

Once the SD has been duly affirmed/sworn, please scan and send us the following documents in colour:

  1. The (i) Original SD, (ii) complaint letter and (iii) supporting documents consolidated in one PDF file; and

  2. A completed and signed copy of the acknowledgement form (see page 7 of information sheet)

Note: Your email submission should contain only the two attachments referred to above.

Email address: ahpc@spb.gov.sg

Please note that the AHPC will only be able to process your complaint when the above documents have been provided.  The AHPC also reserves the right to reject any complaint or SD not made in compliance with the Singapore law or in accordance with its requirement.

5. What happens next?

Wait for the outcome letter from the Complaints Committee (“CC”). Investigations by the CC usually take at least 9 months.  For more complex complaints, investigations may take more than a year.  As all proceedings before the CC are confidential, we seek your understanding that you will not receive periodic updates on the status of the investigations.  You should not wait for the CC’s findings to seek further treatment or other legal recourse.